how we handle personal information and comply with the requirements of applicable privacy laws ("Privacy Laws").
If you have further questions relating to this policy, please contact us using the contact information below.
We recognise the importance of your privacy, and that you have a right to control how your personal information is collected and used.
Collection of personal information
We collect personal information from customers (existing and prospective).
The types of personal information we will collect from you will depend on the conditions in which that information is collected. It may include:
a) contact details (i.e. your name, address, email, and phone);
b) information required for you to open an account with us or otherwise do business with us including bank account details, and any other relevant financial information;
c) statistical information regarding the use of the MyVested websites or Apps, including website users' IP addresses and the dates and times of visits; and
d) information regarding purchases that you make by cards linked to your user account
We usually collect personal information through:
a) when you submit information through the MyVested websites or Apps, such as when you register a user account, retrieve log-in information, or request a new password;
b) when you submit an application form for a product provided by MyVested;
c) when you submit information through information collection pages on the MyVested websites;
d) when you register for subscriptions to mail outs (including via email), newsletters, updates, or other related information/publications through the MyVested website(s) or App(s);
e) when we provide you with services. This may include us accessing information held by your financial institution or other third parties;
f) when you use the MyVested website(s) or App (s), in which case our system may automatically collect information relating to your visit to the MyVested website(s) or App(s), such as your IP address;
g) when you contact us (through the MyVested website(s) or App(s), via email or phone) with queries or issues or request that we, our content providers, or associates contact you;
h) when you make purchases using cards linked to your user account; or
i) when you participate in our promotions or competitions.
If the information requested from you is not provided, we may not be able to fulfil services to you.
Where practicable, we will collect personal information directly from you. We may also collect personal information about you from third parties such as your financial institution with your authorisation. If we receive information about you from someone else, we will take reasonable steps to ensure you are aware that we have collected personal information about you and the circumstances of the collection.
Use and disclosure of personal information
We collect, hold, use and disclose personal information for the following:
a) to supply products or services to our customers;
b) to improve the products and services that we supply to you;
c) to carry out processes associated with the services we provide, including fraud screening, identity verification, electronic funds transfers and account monitoring;
d) to enforce agreements between you and MyVested;
e) to comply with legislative and our policy requirements;
We generally explain at the time we collect personal information how we will use or disclose that information. We will only use or disclose personal information for a purpose other than for which it was collected or a related purpose if you have consented to such different use or disclosure or such use or disclosure is otherwise allowed by the Privacy Laws.
We use service providers to help us provide our products and services, and to carry out our business operations. This includes independent contractors and consultants, off-site security storage providers, digital currency exchanges, and providers of electronic fund transfer services, account monitoring, account aggregation and identity verification services, including Dun & Bradstreet. You agree that we may provide your personal information to these service providers to use in connection with the supply of services to you and that they may provide us with your personal information to enable us to provide services to you.
We may use personal information you have provided to us to send you information about content available on the MyVested website(s) or App(s), new or updated content, special offers, promotions or competitions or other items or material that you may be interested in.
We may also share your personal information with our content providers for the same purposes.
We will only contact you in this way if you have consented to receive such messages.
If you are receiving promotional information from us and do not wish to receive this information any longer, please contact us directly, or use the unsubscribe facilities included in our marketing communications.
If you have an account with MyVested, we will use your personal information to send you messages containing important information about your account. These messages are an important part of the service that we provide to you and will be sent to you as long as you hold an account with us. Customers with an account cannot opt-out of receiving these messages.
We may provide your personal information to third parties who offer goods or services that you may be interested in. These third parties who may contact you directly in relation to those goods or services.
Our website privacy practices
We sometimes use cookie technology on our websites to provide information and services to web site visitors. Cookies are pieces of information that a website transfers to your computer's hard disk for record keeping purposes and are a necessary part of facilitating online transactions. Most web browsers are set to accept cookies. Cookies are useful to estimate our number of members and determine overall traffic patterns through our websites.
Links to other websites
Accessing and correcting the information we keep about you
If at any time you want to know exactly what personal information we hold about you, you are welcome to request access to your record by contacting us at firstname.lastname@example.org. Our file of your information will usually be made available to you within 21 days.
If at any time you wish to change personal information that we hold about you because it is inaccurate or out of date, please contact us at email@example.com and we will amend this record. If you wish to have your personal information deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for legal reasons.
Storage and security of your personal information
We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate, up to date and complete. Your information is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal information held by us.
Retention of information
When we no longer need to use your information, or are no longer required to retain it by law, we will take steps to properly de-identify or destroy it.
If you have any concerns or complaints about how we handle your personal information, or if you have any questions about this policy, please contact us:
Vested Tech PTY LTD
710 Collins Street, Docklands, Victoria, Australia 3008
In most cases we will ask that you put your request in writing to us. We will investigate your complaint and will use reasonable endeavours to respond to you in writing within 30 days of receiving the written complaint. If we fail to respond to your complaint within 30 days of receiving it in writing or if you are dissatisfied with the response that you receive from us, you may have the right, depending on the jurisdiction, to make a complaint to the applicable regulator.